Terms & Conditions

Terms & Conditions

Interpretation

"we" means Ardent Sailing Ltd (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products (and "yours will be construed accordingly).

Terms of Sale

In order to enter into a contract to purchase products from us, you will need to add the products you wish to purchase to your shopping cart, then proceed to the checkout, create an account with us and log in or enter your login details. If you are an existing customer, select your preferred method of delivery and confirm your order and your consent to these terms of sale, you will be transferred to the payment website, a third party will handle your payment, we will then send you an initial acknowledgement, and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. Therefore, we recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

Prices for products are liable to change at any time, but changes will not affect contracts that have come into force.

Payments for course fees are due, in full, at the time of purchase. Payment can be made using our checkout procedure online.

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

Delivery

Once payment has been made and confirmed, students will be sent the student pack and be supplied with the login information to access the online course.

Delivery to the UK is included in the course price. Additional fees may be applied to addresses outside of the UK for courier delivery.

Local taxes and import duties on student packs are not included and may be added by local customs for deliveries outside of the UK.

We will not be held responsible for any duty or expenses incurred in the country of delivery.

Returns and Refunds Policy

Under distance selling regulations you have a statutory cooling-off period of 14 business days from the day you receive your student pack. At any time during this period, you can notify us that you wish to cancel your contract with us and your course fees will be refunded on return of the undamaged student pack (all items sent via post).

The course materials must be returned in an ‘as new’ condition and the postage paid. Should a refund be requested, access to the online course material will be terminated immediately. If the student pack and/or its contents have been damaged this will be deducted from your refund accordingly.

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

Student Packs

The student pack will be sent on either the same day or the next working day. We will not be held responsible for pack sent to 'care of' addresses of any type including businesses and marinas. Replacement materials for those lost after delivery will be at the sole expense of the purchaser including postage and handling fees. Pack contents must be checked on arrival. A list of the contents is provided on the welcome letter in the pack, or you can get in touch if you are unsure. No replacements for breakages or missing items will be made after the fourteen-day returns period.

Course Access, Compatibility and Expiry

Your course access period starts from the date the payment is received and you are logged into the system. You must have access to the internet to complete the course. The courses have been tested on Apple, Microsoft and Android, phones, tablets and laptops but there are far too many devices for us to check every model.  If you experience any issues with your device please get in touch so we can help you find a solution. If you have concerns, please check that the free trial runs on your device before booking. Your course fee covers 12 months of access, most students complete their course within 4 months and can be extended for an admin fee of £30. Your account will be irrecoverably deleted if your access expires and you do not purchase an extension within 6 months. Upon successful completion of the final assessment and a pass has been achieved, your course access will be terminated.

Student obligations

It is your responsibility to ensure that you have the correct prior knowledge and experience before enrolling on a course.

The Essential Navigation and Seamanship course requires no previous experience or knowledge.  

No previous experience is required to take the Day Skipper Shorebased course but some practical experience is desirable.

The Coastal Skipper/Yachtmaster Offshore theory course requires knowledge to the level of Day Skipper Shorebased.

The Yachtmaster Ocean course requires Navigation to Coastal Skipper & Yachtmaster Offshore Shorebased standard.

We reserve the right to change a course enrollment if it becomes apparent that you do not have the required pre-course knowledge or do not hold a current Day Skipper theory certificate.

If you have practical skills and experience skippering yachts then you may wish to take the Fast Track to Coastal Skipper/Yachtmaster Offshore course.

The course must be completed by you and cannot be shared.

None of our courses are attendance or solely results based courses.  Certificates can only be obtained once all of the coursework has been completed as well as the final assessment and any additional study requested by any of our instructors.

We have a zero-tolerance policy and reserve the right to remove a students access from their course should we believe you have acted inappropriately towards our staff or other students. Should you feel that the course or your instructors have not met your expectations at any point, please make it known to us as soon as possible so that we have the opportunity to rectify the problem.

Our Obligations

Included in your course is access to qualified RYA instructors from 0800-2000, 7 days a week for the duration of your course.  You may contact us by whatever method suits you although are built-in messaging service is preferred.

Certificates are issued in line with the RYA guidelines. Should your instructor decide that you have not reached the required standard after completing the coursework and the assessment they will work with you to determine the course of action required to develop the skills and knowledge required.

In addition to course support from your instructor, we may contact you regarding your course access or account.  This will normally be done via email.

Legal

Any contract between you and us shall be governed by Scottish law and the courts of Scotland shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us and you shall be made or conducted in the English language.

Every effort has been made to ensure the accuracy of course information. However, we cannot accept any liability for errors, omissions or inaccuracies in the course content. We continuously improve the course content and we do welcome any feedback from students which improve the quality of the course.

All online material has been written and is under copyright to us.

No part of the online documents can be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means, (electronic, mechanical, photocopying, recording or otherwise) or for any purpose, without the express written permission of us.

Data Protection

We do not store or have access to any of your credit card information. This is all managed securely by WorldPay or Paypal depending on your choice of payment.

How and why we hold your personal information:

Use of our website is open to those completing online courses provided by us. This website is encrypted and maintained on a secure server and your personal details will not be used for any other purpose than completing your online course.

In order to take a course, you will be asked for your name, email, telephone number and address. Your name and email address are used for the purposes of recording any grades or certificates achieved and to make contact with you and your telephone number and postal address for delivery of your course material.

On completion of your course, your name and email will be retained on our database for the purpose of recording details of the course and any certification gained as a result of it.

We will not disclose information about students unless we are legally obliged to do so or a student has agreed in writing in advance.

By enrolling you confirm that we may hold necessary business information about you including your name, address, course booking, payment and course record. No credit card information is held by us.

This is the Cookie Policy for ARDENT TRAINING, accessible from https:/ardent-training.co.uk/cookie-policy

 

What are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.

 

How we use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

 

The Cookies we set

 

  • Account related cookies

If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you logout; however, in some cases, they may remain afterwards to remember your site preferences when logged out.

  • Log-in related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletter related cookies:

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.

  • Orders processing related cookies

This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Surveys related cookies

From time to time, we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

  • Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

 

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

 For more information on Google Analytics cookies, see the official Google Analytics page.

 

  • Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
  • As we sell products, it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. 
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioral advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • Several partners advertise on our behalf, and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including;
  • Facebook
  • Twitter
  • Google+
  • Instagram
  • Linked In

will set cookies through our site, which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

More Information

 

However, if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: info@ardent-training.com

By visiting this link: https://ardent-training.com

Phone: +44 (0) 168 832 5025

 

Personal Data Request:

You have the right to a copy of any personal data we hold about you or to request its removal.  If you would like to exercise this right please contact us at info@ardent-training.com

Complaints

All complaints regarding course content should be directed to instructor@ardent-training.com.  Complaints regarding instructor conduct may be directed to the principal of Ardent Training at ehewett@ardent-training.com.

About Us

Ardent Training is our trading name, our full name is Ardent Sailing Ltd. Our registered office is 64a Cumberland Street, Edinburgh, Midlothian, United Kingdom, EH3 6RE. Our company registration number is SC679882 Our email address is info@ardent-training.com.

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